A Few Words from the Surveyhead Support Team

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After receiving several negative reviews on our site concerning late payments from Surveyhead, we contacted United Sample (the owner of the Surveyhead Panel) for an explanation. We had so many positive reviews in the past for Surveyhead, that we felt that there must be an explanation for the late payments.

Here are a few words concerning late payments from Jessica Ceron, a Customer Service Specialist with United Sample:

“United Sample would like to say a few words to those who are most important-Our panel. We have made some staffing changes as well as revamping customer service so conflict resolution and payments are expedited. We would like to apologize for the delay in recent payments due to the changes and are working hard to ensure your faith in us as we catch up! United Sample’s goal is to respond faster than any market research firm in the near future and we are placing the cogs in place to achieve this! Growth always takes time and we’re more than appreciative of your valued time and patience!”

We have already worked with United Sample to settle two payment issues from our site visitors and they were prompt and sincere in their response. For those that do not know you can contact their support team at: support@surveyhelpcenter.com.

It appears that they are going through a little rough patch right now on support, as their panel has grown so rapidly in the last year, but I trust that they value their members, and will work to resolve any unsettled issues.

In addition, one of the SurveyHead customer service representatives, Jessica, has volunteered to help with problems that have not been resolved by support. Please try the support@surveyhelpcenter.com email first, and if that does not resolve your issue, contact Jessica directly at jessica@surveyhead.com.


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Comments (55)

  • jeff November 11, 2015 Reply
    i am still waiting on pendind payment all the way back to 9/17/2015 you people are so slow,its crazy takes 2-3 months to get paid,you need to find a quicker way thats just unacceptable.
  • madeline July 25, 2015 Reply
    On the dashboard it reads that I have 2225 points. On the rewards page, it reads that I have 1300 point. Please explain this discrepancy. Thanks.
  • madeline July 25, 2015 Reply
    I have 2225 points accrued, yet for rewards, it says I only have 1300 points. Could you please explain this to me?
    Thank you
  • Larry Seabolt September 08, 2012 Reply
    Why can't I collect my reward? I have $35.20 available and wanted to use PayPal. It sent me there but nothing happened. I waited to see if another box popped up to get things started. I've tried several times with no results. I've never had problems cashing in before. Thanks.
  • Larry Seabolt July 02, 2012 Reply
    I was at the end of the People survey when I got an internal server error. I got as far as the classification questions. Does that mean I don't get the $1 for that one?
  • saundra kuester January 07, 2012 Reply
    I am trying to transfer $16.00 of my rewards to paypal and I don't seem to be having much success. Can you help me and tell me what I am doing wrong? Thank you for you assistance.
    • Hannah January 12, 2012 Reply
      Saundra- SurveyHead has a minimum $25 for PayPal cashout. Once you get up to $25 available, you can go to the $25 reward cashout page and get your reward.
  • Randy Baity August 18, 2011 Reply
    HI Theresa my cash out button is not working. my paypal email is Randy.Baity@gmail.com. I was just hoping i could get some help
    • Joe the Admin August 18, 2011 Reply
      Randy, do you have you reached the minimum cash out threshold? If you have than I would just contact Jessica to see if she can help you out.
      • Jessica Ceron August 19, 2011 Reply
        Hi Randy,

        The minimum cash out level is $1.50 but in order to cash out through Paypal you need to reach a balance of $25. You can take a look at the rewards catalog to see what other rewards we offer and in what categories.

        Thank you,
        Jessica
        Surveyhead Rep
        • Derrick October 07, 2011 Reply
          Well I will say this much I am a member of Surveyhead.com myself and I have had a few issues, Well as for all the comments about the cash out they do explain this on the web site, it's taking up to 6 weeks, yes is sucks!

          But Rules are rules, so go easy on Jessica because she is the best at Surveyhead I have spoken with her more then once and she always comes through.
  • theresa holman July 12, 2011 Reply
    this is my second e-mail.Still haven't heard nothing.My question: how can I cash-out.Please reply. thanks
    • Joe the Admin July 12, 2011 Reply
      Theresa,

      Once you have a minimum of $25 in your account you can redeem for cash via PayPal. They also have prizes at lower redemption levels if you want prizes other than cash. To access the rewards page you just need to login to the members area and then click the rewards tab and the green cash out button. Hope that helps. Also, Jessica with Surveyhead did reply to your email on the blog (see a few comments above). You can reach her at jessica@surveyhead.com if you need further assistance.

      Thanks
    • Jessica Ceron July 13, 2011 Reply
      Hi Theresa,

      Joe is right. Please go to your "rewards" tab click on "cash out" set the scroll bar to the $25 category. You will be able to find Paypal, Amazon, iTunes among other rewards here. Select the reward you are interested in and click on "proceed to check out". If you continue to have issues cashing out please reach out to me so that I may look into your account.

      Thank you,
      Jessica
      SurveyHead Rep
    • theresa holman July 24, 2011 Reply
      now I do have a cash-out button.But,when I click on proceed to cash-out button and nothing happens.Whats up with this!
      Theresa
      • Jessica Ceron July 25, 2011 Reply
        Theresa,

        It could be due to not meeting the minimum cash out threshold. I can't be sure until I see your account. Can you please send me an email so that I may locate your account?

        Thank you,
        Jessica
        Surveyhead Rep
  • Clifford Huffman July 07, 2011 Reply
    I am having the exact same problem.....no cash out button, and no surveys available for over a month.....
    Sounds like these aren't isolated incidents....
    I sent an email. We'll see if I get an answer.
    • Clifford Huffman July 07, 2011 Reply
      I would just like to say that I received EXTREMELY FAST service when I contacted Jessica. If you have a problem, she can and WILL help. THANKS JESSICA!!!
      You're the BEST!!
  • Jessica Ceron July 01, 2011 Reply
    Hi Theresa,

    Sure ill be glad to look into your account. Please send me an email to jessica@surveyhead.com and we can take it from there.

    Thank you,
    Jessica
    SurveyHead Rep
  • theresa holman June 30, 2011 Reply
    hello Jessica,
    I've tried to cashout and can't.Please look into this for me.I have palpal account if thats any help.
    Theresa
  • Michelle June 23, 2011 Reply
    Since June 18 2011 I have tried to cash out, but there is not a Cash Out Button. I have sent 21 emails to surveyhead and no response.


    Also I am not receiving survey invitations.
    • Jessica Ceron June 23, 2011 Reply
      Hi Michelle,

      Wow 21 emails. What email address are you sending the emails to? support@surveyhelpcenter? Ill make sure to look into that. Send me an email to jessica@surveyhead.com and Ill look into your account.

      Thank you,
      Jessica
      SurveyHead Rep
  • Brian Furches June 23, 2011 Reply
    Hi Jessica,
    I have been a Survey Head member for about 2 years now. Last year I had to go to Tenn. to help with my grandmother who had lung cancer. She passed over a month ago and I will be going back home in a few weeks. In the mean time I have tried to cash out with Survey Head and find more surveys, but there haven't been any surveys for a while and there is no cash out button. I did read that you re-vamped your staff and system while things fell behind. I can understand that, but I think my account may have fallen through the cracks somehow and was wondering if you could help in any way. Yours has always been my favorite survey panel and when I had an issue or questions in the past, your customer service was always very prompt with helpful replies. I'm sorry I haven't had time in the past few months(more than a few actually) to take surveys and hope you can resolve this so I can continue.
    Sincerely,
    Brian
    • Jessica Ceron June 23, 2011 Reply
      Hi Brian,

      Sorry to hear that. If you could send me an email to jessica@surveyhead.com I will be glad to look into your account and see what the issue is.

      Thank you,
      Jessica
      SurveyHead Rep
  • marisa June 23, 2011 Reply
    Hello,

    I have tried to cash out last week but my cash out button is nowhere to be found.
    I have over 30 dollars in available funds and I've cashed out fine twice before with no problems, but this time the button is not there.
    Also, I think something is going on with my account, I have not received any surveys lately and I used to get them very frequently, please check into this and e-mail me back.
    I have also e-mailed surveyhead about this a week ago and received no response.

    Thank you
    • Jessica Ceron June 23, 2011 Reply
      Hi Marisa,

      If you could email me at jessica@surveyhead.com I will be able to look into your account.

      Thank you,
      Jessica
      SurveyHead Rep
  • jerry April 08, 2011 Reply
    I have finished one week of a beer drinking survey (# 74433) but when I try to log onto the second week , via Surveyhead's web site it will not allow me on. I click on the survey
    from their website another window opens asks me to put in my user name password
    but tells me it doesn't recognize my log in. The survey will end soon , please help.

    I also have a completed survey ( # QG50053) from 10/24/10 that is still pending

    Thanks for any help, Jerry
    • Jessica April 08, 2011 Reply
      Hi Jerry,

      I would be glad to look into this issue for you. Could you please send me an email to jessica@surveyhead.com.

      Thank you
      Jessica
      Surveyhead Rep
  • heys March 15, 2011 Reply
    hi..i'm a member of the survey head, i was wondering if it would be possible that if some of my relatives will signup would consider since we just live in 1 compound, thus sharing same home address but lives in separates houses?
    • Joe the Admin March 16, 2011 Reply
      I believe it is just one account per residential address, but I would suggest contacting the Surveyhead Support team for clarification. Here is their support email: support@surveyhelpcenter.com
    • Jessica March 16, 2011 Reply
      You can have multiple people in the same household join the SurveyHead panel as long as each one has their own unique account. Since we don't ask for your home address this does not interfere.

      Thank you
      Jessica
      Surveyhead Rep
      • Joe the Admin March 16, 2011 Reply
        Thanks Jessica for clearing that up Jessica!
  • griswald January 17, 2011 Reply
    Hi Jessica,
    Thank you for following up! Unfortunately, nothing's changed. There is still no pay out button whatsoever on my rewards page. I'm still not getting surveys. The surveys that have been pending for over a year are still pending. The surveys that were not credited are still not credited. I would really like to cash out my money, and it is quite a bit more than the minimum required. I will write to you at the email address you have provided this week.
    Have a great day,
  • griswald December 22, 2010 Reply
    Hi Jessica,
    Thank you! I'd appreciate it if you would look into this for me.
    Besides the surveys that were not credited, and no longer receiving surveys, I also have some surveys I completed that have been pending for over a year.
    Also, I went to cash out my money last night, but there was not a cash out button as usual. There was no way to cash out! I have much more than the minimum cash out amount.
    I will be reaching out to you next week.
    Have a safe and merry Christmas! (and the same to all!)
    • Jessica Ceron January 10, 2011 Reply
      Hi Griswald,

      Just following up on this issue if any of the questions you had got resolved. If not you can alway email me directly and I will look into it.

      Thank you
      Jessica
      SurveyHead Customer Service
  • Lee New December 22, 2010 Reply
    Jessica explained to me that if you have more than two "Invalid" surveys they will discontinue your account for quality control purposes, but after examining my long history with Surveyhead, she restored my account. I don't think I missed more than $25-50 worth of survey earnings, but Surveyhead did slip from #4 to #8 on my my Master List as a result of being unsubscribed without notice.
  • griswald December 22, 2010 Reply
    Hi Lee,
    In response to your question, No, I have not been receiving Surveyhead surveys either. I've been a member for almost two years, and used to always receive lots of surveys from them. They were one of my top 3 earners. Now, nothing. I've written many times about surveys that were not credited, and usually get a generic response that doesn't address my issue, or my emails are ignored. I've heard of others who have quit receiving their surveys also. I wonder what's up with Surveyhead?
    Merry Christmas to Everyone !!
    • Jessica Ceron December 22, 2010 Reply
      Hi Griswald,

      I can look into this issue for you. I do apologize for not addressing your issues or emails that go unanswered. If you would like to reach out to me I can take a look at your account and see why you have not been receiving any surveys. You can email me at jessica@surveyhead.com.

      Thank you
      Jessica Ceron
      Customer Service Specialist
  • Lee New December 20, 2010 Reply
    Has anyone received a survey invitation from Surveyhead since November 8, 2010?
    • Jessica Ceron December 20, 2010 Reply
      Hi Lee,

      I would be glad to help you with this if you want to reach out to me. You can contact me at jessica@surveyhead.com. I hope to hear from you soon.

      Jessica
      Customer Service Specialist
  • karen mulderig December 08, 2010 Reply
    I am new at cashing out. I put a request for money in on my paypal acct. and they wanted your email address. Everything I put in was wrong. Please advise me on how to do this. Thank you.
    • Joe the Admin December 08, 2010 Reply
      You can request a PayPal cash out via the Surveyhead member's panel. Have you tried requesting payout via the member's area?
  • Joe the Admin December 05, 2010 Reply
    Gloria,

    The PayPal option is still there. You will find it on the last page under the $25 payout menu.
  • Stef December 03, 2010 Reply
    I have the same problems, after a few monts of survey I FINALLY reach the amount to cash down... but SURPRISE, all the button for the offers are dead. Strange thing I email 4 times at: support@surveyhelpcenter.com. NO answer, they are as dead as my froze fish in the freezer...pfffffff... I'm really unhappy with the procedure and really mad to have spend so many ours for nothing.. if mr. Christopher read this pleas contact me. Meanwile i'll stop to do surveys me as well as my friends. Thanks

    Stef
    • Jessica Ceron December 09, 2010 Reply
      Dear Stef,

      I apologize for the unanswered emails and the slow customer service. If you would like to email me I can look into this issue for you. You can reach me at jessica@surveyhead.com I would gladly look into this for you and hope you will begin to take surveys with us again.

      Jessica Ceron
      Customer Service Specialist
  • Virginia October 13, 2010 Reply
    i HAVE BEEN TRYING TO GET PAID SINCE aUGUST. aFTER RETURNING FROM A TWO MONTH VACATION, IWAS SURE MY $25. WOULD BE READY TO CASH OUT. INSTEAD MY LAST TWO SURVEYS HAD DISAPPEARED AND I STILL HADN'T BEEN CREDITED FOR SEVERAL SURVEYS DATING BACK AS LONG AS JANUARY. TOOK FOREVER TO GET THE MISSING SURVEY ISSUE ACKNOWLEDGED BUT STILL COULDN'T CASH OUT BECAUSE THEY PUT THE LOUSY $2.00 IN PAYPAL SO IT NO LONGER COUNTED TOWARD A CASHOUT. GOT A FEW MORE SURVEYS AND CASHED OUT 4 WEEKS AGO. REPEATEDLY ASKED THEM TO VALIDATE THE PAY-PAL CONSIDERING THEY IGNORED MY ACCOUNT FOR 9 MONTHS ALREADY. SENT NUMEROUS E-MAILS GOT A FEW REPLIES. LAST ONE SAID SHE WOULD ABSOLUTELY MAKE SURE I GOT IT THRU THIS WEEK. IT'S WEDNESDAY AND NOTHING. WHAT A PAIN.
    • Jessica Ceron December 09, 2010 Reply
      Dear Virginia,

      I would like to follow up on this issue. Since your post has this been resolved? If it hasn't could you please contact me at jessica@surveyhead.com and I would gladly look into this for your.

      Jessica Ceron
      SurveyHead Customer Service Specialist
  • larry seabolt September 28, 2010 Reply
    I am a member of this and a couple other survey sites. I've tried to cash in some of my funds available but PayPal is not one of the rewards on the list. It shows up as one of them on the "about us" section. I've emailed everyone and never got a response. When I clicked above on the help center it said "default mail not set up". What can I do? I like taking the surveys but I'd like to get something out of them too.
    • Jessica Ceron December 09, 2010 Reply
      Dear Larry,

      Sorry to hear that you were having issues trying to reach us. I know it's been a couple of months since you were facing this issue and would like to know if you ever got a hold of us? I would like to clarify that we do offer PayPal but you need $25 in order to cash out. We have introduced a new rewards system that has lowered the cash out threshold for those who wish to cash out sooner. If you have any other questions you can contact us at support@surveyhelpcenter.com

      Jessica Ceron
      SurveyHead Customer Service Specialist
  • Itulung May 25, 2010 Reply
    I am a Surveyhead member. I trust this site but it really disappoints me at the same time. Ever since I joined this panel I have received only two or three survey invitations. It's been nearly 5 months since I have received a survey invitation. Am I not recognized as a member? Why am I being ignored? Why do I never get any survey?? I really want to work and earn sincerely. But this is really disappointing.
    • Itulung May 25, 2010 Reply
      Not sure if you have tried sending an email to the support team. But if not, I would suggest that you send an email to support@surveyhelpercenter.com and ask for the status of your account. Be sure to include your name and email address in the email.
  • Christopher Rayburn April 29, 2010 Reply
    I'm also a Surveyhead member. I completed numerous surveys, requested cash out payment. It took over 10 weeks to get the funds after sending 4 emails to the support address. My 4th email was very irate, which is when I finally got a response.

    Presently, I have another pending cash out request which was requested over 6 weeks ago. Unless the customer service gets better in the future, you may lose a lot of loyal members.

    Christopher Rayburn
    • Channing Saviour April 30, 2010 Reply
      Dear Christopher,

      Please let me apologize for the delay in our response. I hope that we can express great gratitude in the patience you have shown during this time. We hope that you see that we are fast approaching issues like these being ones of history. Cashouts have been expedited so you should verify a change in your Rewards! Thanks so much for your patience and once again I do apologize for any inconvenience this causes you. Please email us at support@surveyhelpcenter.com.

      Channing Saviour
      Customer Service Specialist
  • Channing Saviour March 29, 2010 Reply
    Dear Jerry,

    Please let me apologize for the delay in our response. We definitely appreciate your concern and would like to restore your faith in us. We are experiencing a backlog due to the growth and demand of our panel. Please email us at support@surveyhelpcenter.com with your concern and I will ensure a resolution. Once again, I do apologize for the delay. Thanks!
  • jerry March 27, 2010 Reply
    hi i am a member of surveyhead and on feb 20 i cashed out and requested a paypal payment of 28.50 i still havent recieved anything i have read alot of negative feedback and i really hope its not true can you please help me with this situation it says i will get my money and it takes up tp 4 weeks well its been 6 weeks and still nothing thank you