After receiving several negative reviews on our site concerning late payments from Surveyhead, we contacted United Sample (the owner of the Surveyhead Panel) for an explanation. We had so many positive reviews in the past for Surveyhead, that we felt that there must be an explanation for the late payments.
Here are a few words concerning late payments from Channing Saviour, a Customer Service Specialist with United Sample:
“United Sample would like to say a few words to those who are most important-Our panel. We have made some staffing changes as well as revamping customer service so conflict resolution and payments are expedited. We would like to apologize for the delay in recent payments due to the changes and are working hard to ensure your faith in us as we catch up! United Sample’s goal is to respond faster than any market research firm in the near future and we are placing the cogs in place to achieve this! Growth always takes time and we’re more than appreciative of your valued time and patience!”
We have already worked with United Sample to settle two payment issues from our site visitors and they were prompt and sincere in their response. For those that do not know you can contact their support team at: support@surveyhelpcenter.com.
It appears that they are going through a little rough patch right now on support, as their panel has grown so rapidly in the last year, but I trust that they value their members, and will work to resolve any unsettled issues.
{ 6 comments… read them below or add one }
hi i am a member of surveyhead and on feb 20 i cashed out and requested a paypal payment of 28.50 i still havent recieved anything i have read alot of negative feedback and i really hope its not true can you please help me with this situation it says i will get my money and it takes up tp 4 weeks well its been 6 weeks and still nothing thank you
Dear Jerry,
Please let me apologize for the delay in our response. We definitely appreciate your concern and would like to restore your faith in us. We are experiencing a backlog due to the growth and demand of our panel. Please email us at support@surveyhelpcenter.com with your concern and I will ensure a resolution. Once again, I do apologize for the delay. Thanks!
I’m also a Surveyhead member. I completed numerous surveys, requested cash out payment. It took over 10 weeks to get the funds after sending 4 emails to the support address. My 4th email was very irate, which is when I finally got a response.
Presently, I have another pending cash out request which was requested over 6 weeks ago. Unless the customer service gets better in the future, you may lose a lot of loyal members.
Christopher Rayburn
Dear Christopher,
Please let me apologize for the delay in our response. I hope that we can express great gratitude in the patience you have shown during this time. We hope that you see that we are fast approaching issues like these being ones of history. Cashouts have been expedited so you should verify a change in your Rewards! Thanks so much for your patience and once again I do apologize for any inconvenience this causes you. Please email us at support@surveyhelpcenter.com.
Channing Saviour
Customer Service Specialist
I am a Surveyhead member. I trust this site but it really disappoints me at the same time. Ever since I joined this panel I have received only two or three survey invitations. It’s been nearly 5 months since I have received a survey invitation. Am I not recognized as a member? Why am I being ignored? Why do I never get any survey?? I really want to work and earn sincerely. But this is really disappointing.
Not sure if you have tried sending an email to the support team. But if not, I would suggest that you send an email to support@surveyhelpercenter.com and ask for the status of your account. Be sure to include your name and email address in the email.