After receiving several negative reviews on our site concerning late payments from Surveyhead, we contacted United Sample (the owner of the Surveyhead Panel) for an explanation. We had so many positive reviews in the past for Surveyhead, that we felt that there must be an explanation for the late payments.
Here are a few words concerning late payments from Jessica Ceron, a Customer Service Specialist with United Sample:
“United Sample would like to say a few words to those who are most important-Our panel. We have made some staffing changes as well as revamping customer service so conflict resolution and payments are expedited. We would like to apologize for the delay in recent payments due to the changes and are working hard to ensure your faith in us as we catch up! United Sample’s goal is to respond faster than any market research firm in the near future and we are placing the cogs in place to achieve this! Growth always takes time and we’re more than appreciative of your valued time and patience!”
We have already worked with United Sample to settle two payment issues from our site visitors and they were prompt and sincere in their response. For those that do not know you can contact their support team at: support@surveyhelpcenter.com.
It appears that they are going through a little rough patch right now on support, as their panel has grown so rapidly in the last year, but I trust that they value their members, and will work to resolve any unsettled issues.
{ 51 comments… read them below or add one }
hi i am a member of surveyhead and on feb 20 i cashed out and requested a paypal payment of 28.50 i still havent recieved anything i have read alot of negative feedback and i really hope its not true can you please help me with this situation it says i will get my money and it takes up tp 4 weeks well its been 6 weeks and still nothing thank you
Dear Jerry,
Please let me apologize for the delay in our response. We definitely appreciate your concern and would like to restore your faith in us. We are experiencing a backlog due to the growth and demand of our panel. Please email us at support@surveyhelpcenter.com with your concern and I will ensure a resolution. Once again, I do apologize for the delay. Thanks!
I’m also a Surveyhead member. I completed numerous surveys, requested cash out payment. It took over 10 weeks to get the funds after sending 4 emails to the support address. My 4th email was very irate, which is when I finally got a response.
Presently, I have another pending cash out request which was requested over 6 weeks ago. Unless the customer service gets better in the future, you may lose a lot of loyal members.
Christopher Rayburn
Dear Christopher,
Please let me apologize for the delay in our response. I hope that we can express great gratitude in the patience you have shown during this time. We hope that you see that we are fast approaching issues like these being ones of history. Cashouts have been expedited so you should verify a change in your Rewards! Thanks so much for your patience and once again I do apologize for any inconvenience this causes you. Please email us at support@surveyhelpcenter.com.
Channing Saviour
Customer Service Specialist
I am a Surveyhead member. I trust this site but it really disappoints me at the same time. Ever since I joined this panel I have received only two or three survey invitations. It’s been nearly 5 months since I have received a survey invitation. Am I not recognized as a member? Why am I being ignored? Why do I never get any survey?? I really want to work and earn sincerely. But this is really disappointing.
Not sure if you have tried sending an email to the support team. But if not, I would suggest that you send an email to support@surveyhelpercenter.com and ask for the status of your account. Be sure to include your name and email address in the email.
I am a member of this and a couple other survey sites. I’ve tried to cash in some of my funds available but PayPal is not one of the rewards on the list. It shows up as one of them on the “about us” section. I’ve emailed everyone and never got a response. When I clicked above on the help center it said “default mail not set up”. What can I do? I like taking the surveys but I’d like to get something out of them too.
Dear Larry,
Sorry to hear that you were having issues trying to reach us. I know it’s been a couple of months since you were facing this issue and would like to know if you ever got a hold of us? I would like to clarify that we do offer PayPal but you need $25 in order to cash out. We have introduced a new rewards system that has lowered the cash out threshold for those who wish to cash out sooner. If you have any other questions you can contact us at support@surveyhelpcenter.com
Jessica Ceron
SurveyHead Customer Service Specialist
i HAVE BEEN TRYING TO GET PAID SINCE aUGUST. aFTER RETURNING FROM A TWO MONTH VACATION, IWAS SURE MY $25. WOULD BE READY TO CASH OUT. INSTEAD MY LAST TWO SURVEYS HAD DISAPPEARED AND I STILL HADN’T BEEN CREDITED FOR SEVERAL SURVEYS DATING BACK AS LONG AS JANUARY. TOOK FOREVER TO GET THE MISSING SURVEY ISSUE ACKNOWLEDGED BUT STILL COULDN’T CASH OUT BECAUSE THEY PUT THE LOUSY $2.00 IN PAYPAL SO IT NO LONGER COUNTED TOWARD A CASHOUT. GOT A FEW MORE SURVEYS AND CASHED OUT 4 WEEKS AGO. REPEATEDLY ASKED THEM TO VALIDATE THE PAY-PAL CONSIDERING THEY IGNORED MY ACCOUNT FOR 9 MONTHS ALREADY. SENT NUMEROUS E-MAILS GOT A FEW REPLIES. LAST ONE SAID SHE WOULD ABSOLUTELY MAKE SURE I GOT IT THRU THIS WEEK. IT’S WEDNESDAY AND NOTHING. WHAT A PAIN.
Dear Virginia,
I would like to follow up on this issue. Since your post has this been resolved? If it hasn’t could you please contact me at jessica@surveyhead.com and I would gladly look into this for your.
Jessica Ceron
SurveyHead Customer Service Specialist
I have the same problems, after a few monts of survey I FINALLY reach the amount to cash down… but SURPRISE, all the button for the offers are dead. Strange thing I email 4 times at: support@surveyhelpcenter.com. NO answer, they are as dead as my froze fish in the freezer…pfffffff… I’m really unhappy with the procedure and really mad to have spend so many ours for nothing.. if mr. Christopher read this pleas contact me. Meanwile i’ll stop to do surveys me as well as my friends. Thanks
Stef
Dear Stef,
I apologize for the unanswered emails and the slow customer service. If you would like to email me I can look into this issue for you. You can reach me at jessica@surveyhead.com I would gladly look into this for you and hope you will begin to take surveys with us again.
Jessica Ceron
Customer Service Specialist
I want to cash out and send my payment to my paypal account but I can no longer do this and I need to know why. All they are offerring now are the magazines and donations, I do not want either of these. I want my money put in my paypal account like I used to do. What is the problem?
Gloria,
The PayPal option is still there. You will find it on the last page under the $25 payout menu.
I am new at cashing out. I put a request for money in on my paypal acct. and they wanted your email address. Everything I put in was wrong. Please advise me on how to do this. Thank you.
You can request a PayPal cash out via the Surveyhead member’s panel. Have you tried requesting payout via the member’s area?
Has anyone received a survey invitation from Surveyhead since November 8, 2010?
Hi Lee,
I would be glad to help you with this if you want to reach out to me. You can contact me at jessica@surveyhead.com. I hope to hear from you soon.
Jessica
Customer Service Specialist
Hi Lee,
In response to your question, No, I have not been receiving Surveyhead surveys either. I’ve been a member for almost two years, and used to always receive lots of surveys from them. They were one of my top 3 earners. Now, nothing. I’ve written many times about surveys that were not credited, and usually get a generic response that doesn’t address my issue, or my emails are ignored. I’ve heard of others who have quit receiving their surveys also. I wonder what’s up with Surveyhead?
Merry Christmas to Everyone !!
Hi Griswald,
I can look into this issue for you. I do apologize for not addressing your issues or emails that go unanswered. If you would like to reach out to me I can take a look at your account and see why you have not been receiving any surveys. You can email me at jessica@surveyhead.com.
Thank you
Jessica Ceron
Customer Service Specialist
Jessica explained to me that if you have more than two “Invalid” surveys they will discontinue your account for quality control purposes, but after examining my long history with Surveyhead, she restored my account. I don’t think I missed more than $25-50 worth of survey earnings, but Surveyhead did slip from #4 to #8 on my my Master List as a result of being unsubscribed without notice.
Hi Jessica,
Thank you! I’d appreciate it if you would look into this for me.
Besides the surveys that were not credited, and no longer receiving surveys, I also have some surveys I completed that have been pending for over a year.
Also, I went to cash out my money last night, but there was not a cash out button as usual. There was no way to cash out! I have much more than the minimum cash out amount.
I will be reaching out to you next week.
Have a safe and merry Christmas! (and the same to all!)
Hi Griswald,
Just following up on this issue if any of the questions you had got resolved. If not you can alway email me directly and I will look into it.
Thank you
Jessica
SurveyHead Customer Service
Hi Jessica,
Thank you for following up! Unfortunately, nothing’s changed. There is still no pay out button whatsoever on my rewards page. I’m still not getting surveys. The surveys that have been pending for over a year are still pending. The surveys that were not credited are still not credited. I would really like to cash out my money, and it is quite a bit more than the minimum required. I will write to you at the email address you have provided this week.
Have a great day,
hi..i’m a member of the survey head, i was wondering if it would be possible that if some of my relatives will signup would consider since we just live in 1 compound, thus sharing same home address but lives in separates houses?
I believe it is just one account per residential address, but I would suggest contacting the Surveyhead Support team for clarification. Here is their support email: support@surveyhelpcenter.com
You can have multiple people in the same household join the SurveyHead panel as long as each one has their own unique account. Since we don’t ask for your home address this does not interfere.
Thank you
Jessica
Surveyhead Rep
Thanks Jessica for clearing that up Jessica!
I have finished one week of a beer drinking survey (# 74433) but when I try to log onto the second week , via Surveyhead’s web site it will not allow me on. I click on the survey
from their website & another window opens & asks me to put in my user name & password
but tells me it doesn’t recognize my log in. The survey will end soon , please help.
I also have a completed survey ( # QG50053) from 10/24/10 that is still pending
Thanks for any help, Jerry
Hi Jerry,
I would be glad to look into this issue for you. Could you please send me an email to jessica@surveyhead.com.
Thank you
Jessica
Surveyhead Rep
Hello,
I have tried to cash out last week but my cash out button is nowhere to be found.
I have over 30 dollars in available funds and I’ve cashed out fine twice before with no problems, but this time the button is not there.
Also, I think something is going on with my account, I have not received any surveys lately and I used to get them very frequently, please check into this and e-mail me back.
I have also e-mailed surveyhead about this a week ago and received no response.
Thank you
Hi Marisa,
If you could email me at jessica@surveyhead.com I will be able to look into your account.
Thank you,
Jessica
SurveyHead Rep
Hi Jessica,
I have been a Survey Head member for about 2 years now. Last year I had to go to Tenn. to help with my grandmother who had lung cancer. She passed over a month ago and I will be going back home in a few weeks. In the mean time I have tried to cash out with Survey Head and find more surveys, but there haven’t been any surveys for a while and there is no cash out button. I did read that you re-vamped your staff and system while things fell behind. I can understand that, but I think my account may have fallen through the cracks somehow and was wondering if you could help in any way. Yours has always been my favorite survey panel and when I had an issue or questions in the past, your customer service was always very prompt with helpful replies. I’m sorry I haven’t had time in the past few months(more than a few actually) to take surveys and hope you can resolve this so I can continue.
Sincerely,
Brian
Hi Brian,
Sorry to hear that. If you could send me an email to jessica@surveyhead.com I will be glad to look into your account and see what the issue is.
Thank you,
Jessica
SurveyHead Rep
Since June 18 2011 I have tried to cash out, but there is not a Cash Out Button. I have sent 21 emails to surveyhead and no response.
Also I am not receiving survey invitations.
Hi Michelle,
Wow 21 emails. What email address are you sending the emails to? support@surveyhelpcenter? Ill make sure to look into that. Send me an email to jessica@surveyhead.com and Ill look into your account.
Thank you,
Jessica
SurveyHead Rep
hello Jessica,
I’ve tried to cashout and can’t.Please look into this for me.I have palpal account if thats any help.
Theresa
Hi Theresa,
Sure ill be glad to look into your account. Please send me an email to jessica@surveyhead.com and we can take it from there.
Thank you,
Jessica
SurveyHead Rep
I am having the exact same problem…..no cash out button, and no surveys available for over a month…..
Sounds like these aren’t isolated incidents….
I sent an email. We’ll see if I get an answer.
I would just like to say that I received EXTREMELY FAST service when I contacted Jessica. If you have a problem, she can and WILL help. THANKS JESSICA!!!
You’re the BEST!!
this is my second e-mail.Still haven’t heard nothing.My question: how can I cash-out.Please reply. thanks
Theresa,
Once you have a minimum of $25 in your account you can redeem for cash via PayPal. They also have prizes at lower redemption levels if you want prizes other than cash. To access the rewards page you just need to login to the members area and then click the rewards tab and the green cash out button. Hope that helps. Also, Jessica with Surveyhead did reply to your email on the blog (see a few comments above). You can reach her at jessica@surveyhead.com if you need further assistance.
Thanks
Hi Theresa,
Joe is right. Please go to your “rewards” tab click on “cash out” set the scroll bar to the $25 category. You will be able to find Paypal, Amazon, iTunes among other rewards here. Select the reward you are interested in and click on “proceed to check out”. If you continue to have issues cashing out please reach out to me so that I may look into your account.
Thank you,
Jessica
SurveyHead Rep
now I do have a cash-out button.But,when I click on proceed to cash-out button and nothing happens.Whats up with this!
Theresa
Theresa,
It could be due to not meeting the minimum cash out threshold. I can’t be sure until I see your account. Can you please send me an email so that I may locate your account?
Thank you,
Jessica
Surveyhead Rep
HI Theresa my cash out button is not working. my paypal email is Randy.Baity@gmail.com. I was just hoping i could get some help
Randy, do you have you reached the minimum cash out threshold? If you have than I would just contact Jessica to see if she can help you out.
Hi Randy,
The minimum cash out level is $1.50 but in order to cash out through Paypal you need to reach a balance of $25. You can take a look at the rewards catalog to see what other rewards we offer and in what categories.
Thank you,
Jessica
Surveyhead Rep
Well I will say this much I am a member of Surveyhead.com myself and I have had a few issues, Well as for all the comments about the cash out they do explain this on the web site, it’s taking up to 6 weeks, yes is sucks!
But Rules are rules, so go easy on Jessica because she is the best at Surveyhead I have spoken with her more then once and she always comes through.
I am trying to transfer $16.00 of my rewards to paypal and I don’t seem to be having much success. Can you help me and tell me what I am doing wrong? Thank you for you assistance.
Saundra- SurveyHead has a minimum $25 for PayPal cashout. Once you get up to $25 available, you can go to the $25 reward cashout page and get your reward.